Service Desk

The Ctgb Service Desk answers questions from businesses, users, user organisations and private citizens about the authorisation of plant protection products and biocidal products, the instructions for their use and the active substances in such products.

The service desk can be reached by phone from 9-12 am. You can also email your question, use the contact form.

What types of questions can be answered by the Ctgb Service Desk?

The Service Desk does not answer any questions concerning the actual assessment of the dossier (or a part thereof) or about its completeness. The answer to a Service Desk question is compiled with the greatest care based on the data you provide and on our knowledge and experience. The answer reflects the opinion of the Ctgb. The information and recommendations provided by the Service Desk are intended to support your preparations, but are not legally binding.

If you have sent a mail item to Ctgb and you wish to know whether we have received it please contact us by mail.

General questions

  • questions about (the use of) authorised products
  • How to use the databasa
  • the procedures used by the Ctgb to assess dossiers

Application support

The Service Desk answers questions on:

  • how to submit an application for a new authorisation or an expansion of an existing authorisation
  • the dossier requirements,
  • the assessment framework
  • the expected costs

How to contact the Service Desk

The Ctgb Service Desk can be contacted on workdays from 09.00 until 17.00 h: by telephone on 031 0(317) – 471 810; preferably fill in the Service Desk request form first; see below.

Costs

For applicants and authorisation holders, costs may be associated with questions that are answered by the Service Desk. Please check our fees in the Tariffs Decree. If answering your question entails a fee, then we will send you a confirmation of receipt with a specification of the costs.

Contact the Service Desk

The Ctgb Service Desk can be contacted on workdays from 09.00 until 17.00 h:

by telephone on 031 0(317) – 471 810; preferably fill in the Service Desk request form first; see below.

If you are acting on behalf of an applicant, please mention the company name and address of the applicant.

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Information about the processing of your personal data

Your information will not be shared with third parties and will only be used to answer your question and / or request. Legal retention periods apply to the storage of your data (see Privacy page). After the expiry of the retention period, your data will be removed from our systems.

Why is this data required?

Your information will not be shared with third parties and will only be used to answer your question and / or request. Legal retention periods apply to the storage of your data (see Privacy page). After the expiry of the retention period, your data will be removed from our systems.

How does your data get processed?

We only use your data to answer your request and / or request and to invoice you for any related costs. Your question is answered by our own employees. Your information will not be shared with third parties.

How long do we keep your data?

Legal retention periods apply to the storage of your data (see Privacy page). After the expiry of the retention period, your data will be removed from our systems.

What are your rights?

You can find more information about your rights on page 'Privacy' (link opens in new tab).

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