Service Desk
The Servicedesk aswers questions by the general public and by (future) applicants.
What types of questions can be answered by the Ctgb Service Desk?
General public questions
The Service Desk answers questions on:
- questions about (the use of) authorised products
- How to use the authorisations database
- Ctgb’s practice
Application support for future applicants
The Service Desk answers questions on:
- how to submit an application for a new authorisation or an expansion of an existing authorisation
- dossier requirements,
- assessment framework
- costs
The Service Desk does not conduct assessments of the dossier (or a part thereof) or make statements about its completeness.
Please note that for pre-application support for plant protection product dossiers as well as for biocides dossiers which fall under the Biocidal Product Regulation and for active substances dossiers an agreement with Ctgb to be the evaluating member state is a prerequisite. Such an agreement can be requested via the account manager for plant protection or account manager for biocides respectively. For contact information of the account managers see: Pre-application support contact information
How to contact the Service Desk
Please submit your question using the Questionnaire form. Or send us an email . For an answer to short questions the Service Desk can be contacted on working day by telephone between 9.00 AM and 12:00 AM CET/CEST: +31 (0)317 – 471 810.
For deviations from standard opening times see: Pre-application Support contact information
Costs
For future applicants and other organisations , there may be a charge for the answering of questions. Please find information on our fees in the Tariff decree.