Service Desk

The Ctgb Service Desk answers questions from businesses, users, user organisations and private citizens about the authorisation of plant protection products and biocidal products, the instructions for their use and the active substances in such products.

What types of questions can be answered by the Ctgb Service Desk?

The Service Desk does not answer any questions concerning the actual assessment of the dossier (or a part thereof) or about its completeness. The answer to a Service Desk question is compiled with the greatest care based on the data you provide and on our knowledge and experience. The answer reflects the opinion of the Ctgb. The information and recommendations provided by the Service Desk are intended to support your preparations, but are not legally binding.

If you have sent an item to Ctgb by post and you wish to know whether we have received it please contact us via mail.

General questions

The Service Desk answers questions on:

  • questions about (the use of) authorised products
  • How to use the authorisations database
  • Ctgb’s practice

Application support

The Service Desk answers questions on:

  • how to submit an application for a new authorisation or an expansion of an existing authorisation
  • dossier requirements,
  • assessment framework
  • costs

How to contact the Service Desk

Please submit your question using the form below. For an answer to short questions the Service Desk can be contacted on workdays from 09.00 until 17.00 CET/CEST by telephone on +31 (0)317 – 471 810.

Costs

For organizations, there may be a charge for the answering of questions. Please find information on our fees in the Tariff decree.

questionnaire servicedesk

By submitting my question I agree with the conditions mentioned above. *

Conditions for questions asked by or on behalf of (future) applicants: If your question needs to be answered by second-line experts*, all costs will be invoiced. If the answering of your question requires more than 5 hours you will receive an offer. When you have received an offer it is possible to recall your question. Questions which require no more than 5 hours will be taken care of without prior offer. By submitting your question you agree with the charging of the costs associated with the answering of your question. (*scientific, procedural, legal and policy experts)

If you are acting on behalf of an applicant, please mention the company name and address of the applicant.

Please submit invoice address

Your question regards to

The maximum attachment size is 5Mb

Information about the processing of your personal data

Your information will not be shared with third parties and will only be used to answer your question and / or request. Legal retention periods apply to the storage of your data (see Privacy page). After the expiry of the retention period, your data will be removed from our systems.

Why is this data required?

Your information will not be shared with third parties and will only be used to answer your question and / or request. Legal retention periods apply to the storage of your data (see Privacy page). After the expiry of the retention period, your data will be removed from our systems.

How does your data get processed?

We only use your data to answer your request and / or request and to invoice you for any related costs. Your question is answered by our own employees. Your information will not be shared with third parties.

How long do we keep your data?

Legal retention periods apply to the storage of your data (see Privacy page). After the expiry of the retention period, your data will be removed from our systems.